Home > Customer Feedback

Customer Feedback

Please see how our customers say about our product and service after using Ilex Media International service.

(With respect for our valued customers privacy, here we are taking off their last name, mail address, phone, address)


RE: Album delivery date

Thank you Richard and Ann and the rest of the ILEX team!! 

The CDs arrived today finally. We had a couple of days of very bad weather so everything was delayed. 
They look fantastic!! Really rich and vibrant and very clear. They sound great too. We are all very excited to see them!

We are so very happy with the work you do. We will continue to recommend you to others. 

Thank you very much from our team to yours!

Best regards,

Adam xxxxx

Re: ship out for 333EP-1 on 01/25

Richard & Miffy

Cd's have arrived and they look fantastic, I haven’t had a chance to go through all of the audio but Im sure its fine.

I wanted to thank you again for another wonderful project.  You two are the best to work with.  Hoping to have another project ready in the Fall, so we shall talk again.

Thanks again!

Alan xxxxx

Thank you !


The Drifters CDs arrived at my door an hour ago.

The workmanship is fabulous, and it sounds great.

Thanks you so much for your prompt and
professional work.

Now I can relax - until next week when I
have to start selling them !


Jennifer xxxxx

Re: delivery


We received the order and everything looks great. We get so many compliments on the packaging. You do a very good job!!!!!

Sorry for the delay in sending the wire transfer, but I have been out of town for the past few days. I am sending it to you today. Please confirm with me when you receive the wire transfer.


Aaron xxxxx

Re: shipment

Hello Richard, 
It's been a very busy few days and I apologize for my lack of communication, but yes I did receive the CDs.  You, Ann, and Ilex Media did excellent work, the printing is perfect and I cannot thank you enough for all the assistance you provided throughout the process.  As we complete new recordings I am sure we will contact you in the future.  

Hope you have a nice evening, 

Daniel xxxxx

Re: FW: Birthing Peace DVD Finished puff of Artwork (Update)

Hi everyone,

Yes!  We received the shipment yesterday.  The DVDs look FANTASTIC!  Thank you everyone for your wonderful (and quick!) work.

Monique's computer is being repaired, so I am responding.  With the holidays, most banks are closed through the weekend.  We are planning to wire money on Monday, Dec. 28th, but it will be by the end of next week at the very latest.  I have your bank information so we should be all set.

Thanks again for your great service.  If all goes well, we will be in touch again before long to place an another order!

In community,
 - Daniel

Gaetano xxxxx

Received the albums!

They got here and they look great!

Thanks so much for sticking it through quite a process, :0)

Thanks again, the CDs look absolutely wonderful!  I am excited about getting these into people's hands.

Will talk soon about the promo project, 


Lee xxxxx

Re: DVDs arrived!


Thank you so much for the information.  I have checked the DVD playing ability and also opened many of the DVDs to inspect them.  I showed them to several clients and friends and we all agree:  ILEX MEDIA DID A GREAT JOB!  FIVE STARS!

Seriously, great job, Richard.  I am going to be recommending Ilex to ALL of my filmmaker friends and colleagues for DVD replication.  Also, do you do CD replication?  I know musician friends as well who do that, maybe you can give me an idea of CD replication price so I can tell them?  Also, what is a price for a "simple" DVD replication setup that I can quote them -- 1,000 DVDs with screened face and black amaray packaging with shrink?  (Not everyone wants complex digipak like me.)

Thanks again Richard and let's stay in touch.



Cds in!!

Dear Richard,

I jsut wanted to let you know we just recevied the cds yesterday (my father finally drove them up from USA) and they are AMAZING!! I am so happy with the work, and cannot wait to release it. It is truly wonderful work and I am excited to have a product I am so proud of.

You really helped us accomplish a dream, so thank you. I will be in touch whenever we can again do business with you.


Nick xxxxx

Re: I hope all things good.

Hi Richard,

Yes, we've been working non-stop for the past 3 days for the Florida convention, but I've been meaning to contact you. 

First, I want to thank you for helping me get the discs on time—everything arrived perfectly and without problems. 

Second, I want to thank you for the beautiful printing job. We easily have the best looking product at the convention. I am a VERY picky person, especially when it comes to things artistically related, and I am so happy with everything from the Pantone printing to the foil emboss. Fantastic work!

Third, all of the discs work wonderfully! No problems at all!

Finally, thanks for helping me make all of this happen...I know we were on a ridiculously tight schedule and lacked proper proofing time, but you met all of our deadlines with total professionalism. You have surely earned my printing business for the future. Thanks again for everything!!! :)


Elizabeth xxxxx

thank you!

hi richard and ann,

i want to thank you for making my cds. they look fantastic and you did a great job!
i am super happy!

all the best,


Tom xxxxx

Aloha friom Maui

Richard I received the dvd and booklet, it has been received with raved reviews. Thanks for doing such a great job. I hope to be sending another off to you in the near future

Warmest Aloha,


The Junk Science album


Thank you so much for your work in making our Junk Science "A  
Miraculous Kind Of Machine" album possible. Everyone who has seen the  
art so far has loved it. It is by far the best piece of physical art  
we have made so far.

I was wondering if I could/should I recommend you guys to artist  
friends of mine, and designers and such?
I have many friends in the music industry that are looking for  
interesting new ways of packaging their products.

It was a pleasure doing business with you guys.


Sonia xxxxx


Hello Richard.

We received the cd's today and let me tell you we couldn't be an happier!

It was great working with you and thank you so much for meeting our deadline.

I will definitely will be promoting this product a lot more...We look forward to working with you again!!!


Josh Lockwood

Re: quote

Richard and Ann,
The shipment arrived today and I just wanted to thank you for your professionalism and attention to detail. Â It has been a pleasure doing business with you.


Re: ship out on 5/31

Hello Richard and Miffy!

Sorry for my silence, but I wanted to tell you that your CDs arrived in good shape. I can't thank you enough for helping us out with all your patience and suggestions. It was certainly a rush for the two samples, and I apologize, but you can see from the post card that everything went very well. 

You, Simon, me ... we are all part of history!

I will contact you again for some more work ... much more quantity and much less rush. You are two of the nicest people I have ever worked with, and I wish you and your families well. Thank you again.

Until next time, I remain your very good friend,



Re: please check PI for M05003X1

They both arrived in great shape, and I am holding them right now. Perfect! Your idea for the black interior spine was the right thing to do.

I have run the disk and have shown the package to Viggo, who is very pleased. He'll soon leave for his trip this evening. Along with the original bound volumes of St. Ansgar, he will hand your disk to Cardinal Raffaele Farina, the director and top archivist of the Vatican Archives. The Ansgar information will reside there in Rome for anyone in the world who's interested. The rest will be distributed throughout Scandinavia and elsewhere.

Well done! Thank you so both much!

Nancy, our controller will be here tomorrow, and I'll being arranging payment for all your efforts. No rush now. Relax!

All my best,

Sonia xxxxx


Hello Richard.

We received the cd's today and let me tell you we couldn't be an happier!

It was great working with you and thank you so much for meeting our deadline.

I will definitely will be promoting this product a lot more...We look forward to working with you again!!!


Nathaniel xxxxx

Re: ship out in 6/18

Richard and Miffy,

I wanted to let you know I received our CDs just minutes ago; they are 
exactly what I wanted! Thank you for all your hard work and quick responses.

I look forward to doing business with you again.


keri xxxxx

RE: we got the cds

Hi Richard,

I just wanted to thank you for the beautiful job with the cd's. I was out of town this weekend and when I came home the boxes of cd's were on my doorstep and they look beautiful. 

I appreciate your care and patience that you took with me in achieving a beautiful product.

Again many thanks.

Be well,

Pharis xxxxx


Hi Richard -

I wanted to write and say thank you thank you thank you. We received the CDs very much in time to sell for our CD release, and they look absolutely perfect. The extra that you did with the inside spine printing is fantastic (and I'm am deeply grateful for it - it sure looks special), the matte lamination is perfect, the paper weight great, and the color matching very impressive. 

Working with you was truly the best CD production experience I've ever had (and we've gone through a few....) and I can't wait to make another CD so we can get you to print it! 

Thank you again Richard, all the best to you and your fantastic co-workers.


Marnie xxxxx

RE: ship out the products on 10/08

Hi Miffy and Richard

Thanks heaps, all the dvd’s arrived this morning, they look great.
Hope you have an awesome day

James xxxxx

Re: shipment delivered


Thank you so much for all of your hard work!! The cd's look amazing! We will be coming back to you for more business soon!


Sonny xxxxx


I would just like to thank you for your fine work on our custom boxset. The Haystak boxset came out AWESOME!! We are very happy with it and have no complaints.
I have a few projects lined up in the new year and now that my team at the office sees your proven great work, they will be sending projects your way as well! Thanks again!

Look forward to doing business with you all in the new year. Have a good one!

Zakir xxxxx

Re: Shipping Notice via FedEx on 10/20

Hi Miffy and Richard,

We've received the CDs, and they look great. We are extremely impressed with the quality of your work, as well as your speed of service. We're very satisfied with the final product, and are happy our friends in 'Bent by Elephants' referred us to your work. We'll be sure to tell our other friends about Ilex Media Solutions!

Lots of gratitude, and we look forward to working with you guys again!

Sean xxxxx



Here to inform that we received the packages today. They look AMAZING. Everyone is complimenting the uniqueness and how sleek they look. I am 100% satisfied. You've made a commitment to getting these in on time and I can't thank you enough for it. 

Working with you and your company has been an absolute pleasure. As an independent artist a lot of pressure is on me through out the whole process of making a record. One of them were to get these CD's made. We were crunched for time. We set a date with my guys and unfortunately they made a mistake on giving me such an early date. I apologies again for asking you to bend backwards on getting these out in a timely fashion. I am completely impressed with the speed and the customer satisfaction. Since day one, you were very responsive and very dedicated. I will continue to recommend  ilexmedia to other customers. And I have no doubt that I will continue to work with you company in the future. From the bottom of my heart, I can't thank you enough. This means a lot. Good luck I hope to hear from you in the future.


Ty xxxxx

Re: ship out on 12/28

Hi Richard,

Thanks for the email. I finally came home and got to see the new CD. Nice work Richard and thank you.
I am now working on the art work for the SKY CD and will send that to you soon.
Then we'll be onto project #2.

Thanks so much and talk soon,

Richard xxxxx

The CDs!

Hey Richard,

I got the CD's!! They look amazing! Great job, thank you!!!  I have already told several bands about you!  Maybe we can set up a deal, for every band I bring you maybe you could give a discount on my orders? maybe 15% for every band I bring in?

Thank you again!!!